What you can do to stay safe when banking online

  • Always log off after you use Internet Banking to stop anyone else getting into your account.
  • If you are not using your device, you should lock your device with a PIN or password so others cannot use it.
  • Always make sure you update your device’s operating system, internet browser and software as often as you can to help to keep your device secure.
  • Install an anti-virus on your computer and keep it up to date. You should scan for viruses at least once a week and follow its advice. It should tell you when a site is unsafe to visit, or a file is unsafe to open.
  • When downloading files and programs make sure you know they are genuine and come from a source you trust. Fake downloads can harm your device with a virus. A virus can also be used to try and steal your details. Always get your mobile apps from an official store such as the App Store or Google Play.
  • A firewall helps prevent hackers from getting into your computer. Only a computer expert should turn it off.
  • You should change the password that came with your Wi-Fi router or hub. Choose a strong password that only you know. Do not let anyone use it without your approval.
  • If you use Wi-Fi away from home, make sure it is genuine and secure. If you use public or free Wi-Fi, be careful of sites that want payment or banking details. Fraudsters can set up hotspots in cafes and other public areas to steal your info.
  • If you think someone has used your account without approval, contact you bank as soon as possible.
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