Emergency Security Operatives:
0800 526 366
(All calls are monitored for training and quality purposes)
Emergency Security Operatives:
0800 526 366
(Calls are monitored for training and quality purposes)

Cyber Crime

Phishing Emails

The sender usually impersonates well known businesses or government departments. They are designed to entice or scare you into clicking on a link or opening an attachment. Phishing emails usually contain malicious software, so being able to spot them is important to keeping your business safe

Spot the fraud

  • The email is unexpected and asks you to click on a link or open an attachment
  • The offer is too good to be true or is time sensitive putting you under pressure to act quickly

Smishing (Text Fraud)

This is where a fraudster sends a text message pretending to from your bank. The message may say that there is a problem with your account and usually has sense of urgency to it asking you to take some action, usually clicking on a link or calling a number provided.

Spot the Fraud

  • Fraudsters are able to make fake messages appear in the same text chain as a genuine one which make these messages really tough to spot
  • Forward any suspicious messages mentioning NatWest to 88355
  • Do not text back or reply STOP to the messages
  • Do not call the number. Always contact the bank using a number you know and trust

Vishing (Telephone fraud)

Vishing is the name given to telephone fraud. The fraudster usually impersonates a member of bank staff over the phone, generally claiming that there is an issue with your account that requires urgent attention. Be aware that fraudsters may also impersonate other third parties (such as representatives of telecommunications or utility companies)

Spot the fraud

  • You are advised there is a problem with your account that requires your urgent attention. For example; suspicious transactions have been identified, malicious software has been detected on your profile, or there is an internal investigation
  • The caller could then ask you to identify yourself by providing full or part of your PIN, passwords or Smart-Card codes.